Terms of Service
Last modified: May 5, 2026
1. Acceptance of Terms
By accessing, using the LoveWrapped platform, and generating a retrospective, you expressly agree to comply with these Terms of Service. If you do not agree with any provision, please do not use our services. The use of the platform is restricted to individuals over 18 years of age, or minors with explicit consent from parents or legal guardians.
2. Service Description and Access Architecture
LoveWrapped is a service for generating personalized relationship retrospectives ("Wrapped"). The user inputs texts, dates, photos, and music recommendations. • Access via Link: The final product is not a password-protected logged environment. We generate a unique link with a randomized format (which is not indexed by search engines like Google). • Link Security: Anyone who possesses the final link will be able to view the retrospective and all its content. The responsibility for keeping, sharing, or maintaining the confidentiality of this link is exclusivelly the contracting user's. LoveWrapped is not liable for third-party access resulting from the voluntary or accidental sharing of the link by the user.
3. Copyright, Image Rights, and User Content
You are solely and entirely responsible for all files (photos), texts, and music you insert into the platform. By submitting this data, you represent and warrant that: • You have explicit authorization from the other person (partner) appearing in the photos and texts to use their image and data in this tribute. • You are not infringing on third-party copyrights by using music snippets or protected images. • The content is not defamatory, offensive, illegal, or violating the privacy of third parties. You agree to indemnify and hold LoveWrapped harmless from any judicial or extrajudicial claims, lawsuits, or losses arising from the content you generated on the platform.
4. Third-Party Infrastructure and Hosting
To operate the platform, LoveWrapped uses third-party infrastructure services. The images submitted by you are stored on external image hosting servers (such as Imgbb) and receive a public, randomized URL so they can be displayed on your final page. By using the service, you agree to the processing and storage of these files in these third-party infrastructures.
5. Payments and Refund Policy
Payments are securely processed by Stripe and Mercado Pago. LoveWrapped consists of the delivery of a fully personalized digital product. Due to the nature of custom-made digital goods consumed immediately after link generation, refund requests after the delivery of the functional link via email will be evaluated on a case-by-case basis. Refunds will only be granted in cases of proven technical failure of our platform.
6. Plans, Availability, and "Lifetime" Access
We offer 1-year access or "lifetime" access plans. • Definition of Lifetime: The term "lifetime" refers to the operational lifespan of the LoveWrapped service itself, not the user's lifetime. We reserve the right to modify, suspend, or discontinue the platform (for technical, commercial, or legal reasons) at any time. In the event of the permanent closure of LoveWrapped's operations, the links will cease to function, with no obligation to refund purchases made more than 30 days prior to the closure.
7. Limitation of Liability
LoveWrapped is provided on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted or completely error-free. Under no circumstances shall LoveWrapped be liable for any indirect, emotional, incidental, or consequential damages related to the use of the platform, email delivery failures, or relationship breakups of the users.
8. Modifications and Contact
These terms may be updated at any time. Continued use of the platform after changes constitutes acceptance of the new terms. Questions can be sent to: support@lovewrapped.com.